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Refund and Returns Policy

At Skinala, your satisfaction is our priority. We are committed to ensuring that your experience with our products meets your expectations. Please review our refund and return policy below:

1. Eligibility for Returns

We accept returns for the following:

  • Unused Products: Items must be in their original packaging, unopened, and unused.
  • Damaged or Defective Products: If the product arrives damaged or defective, please notify us within 7 days of delivery.

Non-Returnable Items:

  • Opened, used, or partially used products.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Custom or personalized orders.

2. Return Process

To initiate a return:

  1. Contact Us: Email us at [email protected] or call +8801711659326 with your order details and reason for return.
  2. Approval: Once your return is approved, we will provide a return authorization number and shipping instructions.
  3. Shipping: Return the product to the address provided. Please ensure it is securely packaged to prevent damage during transit.

Shipping Costs:

  • For defective or incorrect products, we will cover return shipping costs.
  • For other returns, the customer is responsible for shipping fees.

3. Refund Policy

Refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method.

  • Full Refunds: Issued for eligible products returned in compliance with our policy.
  • Partial Refunds: Applied if the product shows signs of use or damage not reported at the time of return request.

4. Exchanges

We allow exchanges for defective or damaged items. Contact us to arrange an exchange within 7 days of delivery.

5. Important Notes

  • Returns or refund requests must be initiated within 7 days of receiving the product.
  • Refund processing may take up to 5-7 business days after the return is received.
  • Ensure to provide a tracking number for returns to avoid delays.

6. Contact Us

If you have any questions about this policy or need assistance, please contact our customer service team:

Phone: +8801711659326

Email: [email protected]